Editor’s Note: This letter was sent to UT San Antonio students, faculty and staff from UT San Antonio President Taylor Eighmy and Francisco G. Cigarroa, MD, senior executive vice president for health affairs and health system of UT Health San Antonio.
Today, our University of Texas family is grieving. We are deeply saddened by the tragic events that occurred this morning at a downtown establishment in Austin. While this did not occur on a university campus, it has profoundly impacted members of our UT community and Texans across our state.
We all extend our deepest sympathy and heartfelt condolences to the individuals and families affected and hold in our thoughts and prayers all those who are suffering from this event.
In moments like this, we reaffirm who we are as a university community. Our culture is grounded in care, respect and service to one another. We are committed not only to supporting those who are hurting, but also to maintaining a safe and secure environment for every student, faculty member, staff member and patient across our campuses.
Below you will find a comprehensive list of support and wellbeing resources, as well as important safety information for both our academic and health campuses. These services are readily available to provide immediate and ongoing support. Whether you are directly impacted or simply feeling the weight of today’s events, please know that we stand beside you and with you — ready to help and support in any way you may need.
Mental Health, Wellbeing and Support Resources
Academic Campus (UTSA)
Students:
- Wellness 360 Counseling Services or the Crisis Help Line for mental health support
- Wellbeing Services
- Timely Care app offers on-demand support for students
- International Students | Global Initiatives services for International Students
- Student Assistance Services helps students navigate academic and personal challenges.
Employees:
- Free and confidential access to the Employee Assistance Program, including a Helpline, as well as additional support services
- Call 888-993-7650 (select Option 1)
- Member Portal – AllOne Health (company code: utsa)
- On Campus Counseling Services
- Mental Health and Wellness Resources for Employees (website)
If you or someone you know is experiencing concerning behavior, you may file a report with our Behavioral Intervention Team so appropriate action can be taken. You can also report any concerns via the SafeZone app.
Health Campus (UT Health San Antonio)
Students and Learners:
- Student Counseling Center: 210-567-2648 (available days, nights and weekends)
- Student Affairs Deans within each school
- Institution-wide support: Dr. John Kaulfus | [email protected] | 210-567-2982
- GME Wellness Resource Page (for residents and fellows)
Faculty and Staff:
- UT Employee Assistance Program (UTEAP): Call 800-346-3549
- Website access: Username uteap | Password uteap
- UT Health Physicians professional support through Behavioral Health NOW Program
- Call for an appointment: 210-450-7222
- Office for Faculty Resources – Well-Being and Support Resources
- Employee Mental Health & Well-Being Resources (website)
Campus Safety and Security
A safe community is built through shared awareness and mutual care. If you see something that does not seem right, or have a safety concern, please report it. Small actions taken early can make a meaningful difference in maintaining a secure and supportive environment across our campuses.
Academic Campus (UTSA):
- Emergency: 210-458-4911
- Non-Emergency: 210-458-4242
- SafeZone mobile safety app
Health Campus (UT Health San Antonio):
- Emergency: 210-567-8911
- Non-Emergency: 210-567-2800 (option #3)
- UT Health SAfe mobile safety app
Together, we will care for one another and for the communities connected to our university with steadiness and resolve. By remaining attentive, supportive and united, we strengthen the safe and caring, mission-driven environment that defines who we are.
