UPDATE: Aug. 23 • 7:30 p.m.
Start the Semester Strong: Reset Your Passphrase
Students, faculty and staff who have not yet reset their UTSA passphrase still have time to complete the process. Additionally, support teams are on standby for Roadrunners who need assistance with their passphrase reset.
Reset your passphrase online
- Go to the Passphrase Portal.
- Select “Reset your Passphrase” and follow the prompts.
- We recommend sending the reset link by email rather than to your cell phone as delivery can vary among mobile network operators. The email address you enter must match the recovery email address you provided when you initially set up your passphrase.
Need assistance?
Support continues to be available if you need help resetting your passphrase or accessing university systems and services.
- Call the Tech Café: 210-458-5555 for assistance with your passphrase reset or other technology access issues. Tech Café support hours have been extended to 8 a.m. to 7 p.m. provide additional assistance as classes begin.
- Get help in person: University Technology Solutions staff are available at:
- Student Union Denman Ballroom (SU 2.01.28)
- Monday, Aug. 24, 7 a.m.-7 p.m.
- Tuesday, Aug. 25, 7 a.m.-7 p.m.
- Student Union Denman Ballroom (SU 2.01.28)
- Tech Café On The Paseo: Student Union Mesquite Room (SU 2.01.24)
- Monday-Friday, 8 a.m.-5 p.m.
- Tech Café Downtown: (FS 2.400)
- Monday-Friday, 8:30 a.m.-1 p.m. & 2-5 p.m.
- Tech Café On The Paseo: Student Union Mesquite Room (SU 2.01.24)
UPDATE: Aug. 22 • 4:00 p.m.
Editor’s Note: The following information was sent to all students by UT San Antonio Academic Affairs.
Get Ready for Monday: Reset Your Passphrase
Students who have not yet reset their UTSA passphrase can complete the process now. Resetting your passphrase before classes begin will help ensure you are ready to access the university systems and services you need on Monday.
Reset your passphrase online
- Go to the Passphrase Portal.
- Select “Reset your Passphrase” and follow the prompts.
- We recommend sending the reset link by email rather than to your cell phone as delivery can vary among mobile network operators. The email address you enter must match the recovery email address you provided when you initially set up your passphrase.
Need assistance?
Support is available if you need help resetting your passphrase or accessing university systems and services.
- Call the Tech Café: 210-458-5555 for assistance with your passphrase reset or other technology access issues. Tech Café support hours have been extended to provide additional assistance as classes begin.
- Get help in person: University Technology Solutions staff are available at:
- Student Union Denman Ballroom (SU 2.01.28)
- Saturday, Aug. 22, 9 a.m.-7 p.m.
- Sunday, Aug. 23, 7 a.m.–7 p.m.
- Monday, Aug. 24, 7 a.m.-7 p.m.
- Tuesday, Aug. 25, 7 a.m.–7 p.m.
- John Peace Library Silent Computing Lab (JPL 2.01.30)
- Saturday, Aug. 22, 9 a.m.–7 p.m.
- Sunday, Aug. 23, 10 a.m.–7 p.m.
- Late Night at the Rec Event (Campus Recreation)
- Saturday, Aug. 22, 7 p.m.–10 p.m.
- Student Union Denman Ballroom (SU 2.01.28)
Take a few minutes to reset your passphrase now so you’re ready for Monday.
UPDATE: Aug. 20 • 4:45 p.m.
Editor’s Note: The following information was sent to all students by UT San Antonio Academic Affairs.
University Technology Solutions (UTS) is beginning the student passphrase reset process as we continue bringing systems online, including student email and access to university systems and services. Because passphrase resets rely on multiple interconnected systems and external services, including mobile carriers and personal email providers, resets will occur in phases to manage volume. This approach is designed to provide a smoother experience, reduce wait times and help students regain access as efficiently as possible.
Students should reset their passphrase only during or after their designated time window, based on the first letter of their last name.
The reset schedule is being phased by groups of last-name letters to help manage the number of students resetting their passphrases at one time. The groups are not in alphabetical order, so please check the schedule carefully to find the time assigned to you.
Student passphrase reset schedule
You may also view the student passphrase reset schedule here and instructions: Passphrase Portal
Following your assigned reset window will help make the process as smooth and efficient as possible for everyone. To save time and avoid unnecessary delays, please wait until your designated reset window before attempting to reset your passphrase. Once your assigned window begins, you may reset your passphrase at any time after that.
Last name begins with:
Thursday, August 20
| Last Name | Time |
|---|---|
| A | 6-8 p.m. |
| V, W | 8:30-10:30 p.m. |
| K, L | 11 p.m.-1 a.m. |
Friday, August 21
| Last Name | Time |
|---|---|
| T, U, X, Y, Z | 6-8 a.m. |
| C | 8:30-10:30 a.m. |
| S | 11 a.m.-1 p.m. |
| D, E | 1:30-3:30 p.m. |
| R | 4-6 p.m. |
| B | 6:30-8:30 p.m. |
| F, I, J | 9-11 p.m. |
| P | 11:30 p.m.-1:30 a.m. |
Saturday, August 22
| Last Name | Time |
|---|---|
| G | 6-8 a.m. |
| N, O, Q | 8:30-10:30 a.m. |
| H | 11 a.m.-1 p.m. |
| M | 1:30-3:30 p.m. |
Student support
If you need help resetting your passphrase or are experiencing other issues accessing university systems and services, support is available in several ways:
- Reset your passphrase online: Follow the self-service instructions during your designated reset window:
- Go to the Passphrase Portal during your designated time.
- Select “Reset your Passphrase” and follow the prompts. We recommend sending the reset link to your personal email rather than your cell phone due to known issues with some mobile network operators.
- Call for assistance: Contact the Tech Café at 210-458-5555 for help with your passphrase reset or other technology access issues. Tech Café is offering extended support starting Friday at 7 a.m. through the weekend.
- Get help in person: University Technology Solutions staff are available to assist students at the following locations:
- Student Union Denman Ballroom (SU 2.01.28)
- Friday, Aug. 21, 7 a.m.–7 p.m.
- Saturday, Aug. 22, 9 a.m.-7 p.m.
- Sunday, Aug. 23, 7 a.m.–7 p.m.
- John Peace Library Silent Computing Lab (JPL 2.01.30)
- Friday, Aug. 21, 7 a.m.–7 p.m.
- Saturday, Aug. 22, 9 a.m.–7 p.m.
- Sunday, Aug. 23, 10 a.m.–7 p.m.
- Student Union Denman Ballroom (SU 2.01.28)
All other Tech Café locations will remain open during regular hours.
Students who already reset passphrases
If you reset your passphrase before 1 a.m. today, August 20, you will need to reset it again during your scheduled time above.
If you reset your passphrase after 1 a.m. today, August 20, you do not need to reset it again.
You can continue to refer to UT San Antonio Today for the most current information including support locations and any updates regarding the schedule.
UPDATE: Aug. 20 • 8:00 a.m.
Editor’s Note: The following information was sent to faculty, Academic Affairs staff and students at the UT San Antonio academic campus by Provost and Senior Executive Vice President for Academic Affairs Heather Shipley.
While the first day of fall classes has shifted to Monday, August 24, Fall Break, Census Day and the end of the semester are not impacted. University operations will continue this week as scheduled, with faculty and staff maintaining normal work schedules to support our students.
We appreciate your patience and flexibility as we get ready for the semester. More university systems and services are coming online each day, and we are working to ensure everyone has the resources and support they need to get fully up and running.
Updates for students:
- University Technology Solutions (UTS) is working to make the passphrase portal available for students and will share updates and instructions as access becomes available. Please do not reset your passphrase yet. More instructions will come from the university soon regarding this.
- One Stop will be available to help students with enrollment-related tasks. UTS is prioritizing network restoration for One Stop frontline staff to ensure they can provide timely support.
- Financial aid refunds will resume as the necessary technology systems come back online.
- The August 19 tuition payment deadlines have been extended to Monday, August 24, at 5 p.m. CT to provide additional time for students impacted by the outage. One Stop will follow-up with additional details on any other deadlines impacted.
- New Roadrunner Days activities are being added over the next several days to help you connect and feel welcomed as you start the fall semester. Please check the Roadrunner Days website for added events throughout the week including a rescheduled date for Late Night at the Rec.
- Intersession parking has been extended through Sunday, August 23, and the Runner transportation shuttles are operating with adjusted service hours.
- Wellness 360 continues to offer in-person health and counseling services, with scheduled appointments proceeding as planned. Virtual appointments may transition to in-person visits as needed. The Crisis Helpline at 210-458-4140 remains fully operational. The TimelyCare app is temporarily unavailable.
- The Student Emergency Fund may provide limited financial assistance to eligible students experiencing emergency situations.
Updates for faculty and staff:
- UTS will continue providing updates and guidance regarding passphrase resets and system access. Check the Technology FAQs for Faculty and Staff for assistance.
- Academic Innovation is working closely with UTS to restore technology in classrooms and other learning spaces.
- Faculty can visit the Academic Innovation Center (MS 240) to get technology and teaching assistance, including the passphrase reset.
We will continue to keep our university community informed as progress continues. Please continue to check this page as we prepare for classes to begin.
UPDATE: Aug. 18 • 4:45 p.m.
Editor’s Note: The following message was sent to the UT San Antonio academic campus community by President Taylor Eighmy.
As we prepare to welcome our students and faculty for a new academic year, I am writing to share an important update about delaying the start of the fall semester.
UT San Antonio will delay the start of fall classes to Monday, August 24.
We are making this decision to ensure the university systems, technology and services our students, faculty and staff rely upon are operating optimally as we begin the semester. Starting classes on Monday gives our teams the necessary time to restore services carefully and position our university community for a strong start.
As previously shared, the university responded to attempted unauthorized activity of technology systems. Out of an abundance of caution, we proactively took systems and services offline to evaluate our technology environment and reinforce safeguards before bringing services back online.
Restoring these systems, including connectivity, email and other essential services, is a careful and deliberate process. Delaying the first day of classes to Monday provides the time needed to ensure these services are fully operational for a strong start to the semester. University operations will continue as scheduled, with faculty and staff maintaining normal work schedules to ensure our students have access to the services and support they need.
Detailed information about the revised academic schedule, student services and other important updates will be available on the university’s website. We will continue to communicate directly with our university community as services are restored.
To our new students, welcome to the Roadrunner family. To our returning students, welcome back. Student success, opportunity and excellence are at the heart of UT San Antonio, and those commitments are guiding our decision.
We look forward to beginning the fall semester together on Monday and giving every Roadrunner a strong start to the academic year.
UPDATE: Aug. 18 • 8:30 a.m.
The password reset system is experiencing delays. Additional updates will be provided soon. Thank you for your patience.
UPDATE: Aug. 17 • 12:30 p.m.
To help ensure students have the time they need following the recent technology disruption, we have several important updates for Fall 2026:
- Payment Deadline: The deadline has been extended to Friday, August 21 at 5 p.m. CT, providing additional time for students to submit payments and for payments to be processed.
- Waitlisting: Waitlisting will end Wednesday, August 19 at 8 a.m. CT. Students who received a waitlist notification to register on Friday, August 14 or Saturday, August 15 are automatically being re-added to the waitlist in the original order. Students will receive an email notification when a seat becomes available and they can register.
- Registration: Registration remains open. Once you are able to access your myUTSA Account, you can continue to make updates to your Fall 2026 schedule.
We understand how important access to these services is as you prepare for the fall semester. These adjustments are intended to give you additional time and flexibility while university technology services are restored.
Please note our phone systems are currently not available. The phone service is expected to be restored later today as technology services return to operation.
One Stop is here to support you and will continue to provide updates as additional services become available.
Aug. 17 • 6:00 a.m.
Editor’s Note: The following message was sent to the UT San Antonio academic campus community by Andrea Marks, Senior Executive Vice President of Enterprise Operations and Strategy and Chief Operating Officer and Michael Schnabel, Senior Vice President and Chief Information Officer (CIO).
UT San Antonio has responded to attempted unauthorized activity against university technology systems that was identified over the weekend and impacted only our academic campus. The activity was detected at the edge of our network, before it reached core systems and University Technology Solutions (UTS), working with expert partners, took immediate action to contain it and protect the campus’ entire technology environment.
Our response has been effective. At this time, our ongoing investigation has found no evidence that university data was accessed or exfiltrated as a result of this activity.
As part of our ongoing response, we have proactively taken some systems and services offline so our teams can thoroughly evaluate the environment, reinforce safeguards and ensure appropriate protections are in place before returning services to normal operations. These precautionary measures have resulted in temporary disruptions for some members of our university community but are important steps in protecting our systems and information in real time.
With classes beginning this Wednesday, we recognize how important, reliable access to university systems and services is for our students, faculty and staff. Our teams are working with great care to ensure that our technology environment is both available and secure as we begin the new academic year.
We are especially grateful to our UTS professionals and expert partners who continue to work around the clock to protect our university community and technology environment. Their vigilance, expertise and commitment are instrumental to our ongoing response.
We will continue to provide further updates to the university community as systems return to normal operations, including clear guidance about any additional actions required of faculty, staff or students.
